Refunds policy

1. Introduction

Precious Drive ("we," "us," "our") values customer satisfaction and stands behind the quality of our automotive parts and services. This policy outlines the conditions for returns, refunds, and exchanges on purchases made via https://www.preciousdrive.com. By placing an order, you agree to these terms. For queries, contact compliance@preciousdrive.com.

2. General Eligibility

Refunds or exchanges require:

• Proof of Purchase: Original order number/receipt.

• Condition: Unused, undamaged items in original packaging with tags/labels intact 616.

• Timeframe: Requests must be initiated within 30 days of delivery (exceptions apply below).

Non-Refundable Items:

• Installed parts (e.g., filters, brake pads).

• Electrical components (e.g., sensors, ECUs).

• Custom/personalized items (e.g., engraved accessories).

• Software/digital products 816.

3. Refund Process

• Step 1: Notify us within 48 hours of delivery issues (damage, incorrect items) via compliance@preciousdrive.com, including:

  • Order number, photos/videos of issue, and installation records (if applicable) 69.

• Step 2: We will email a Return Authorization (RA) number within 3 business days. Returns without an RA will be rejected.

• Step 3: Ship items to our warehouse (address in RA email) using a tracked/insured method. Customers cover return shipping unless the error is ours 610.

• Step 4: Inspection within 5 business days of receipt. Approved refunds processed to the original payment method in 7–10 business days 616.

4. Refund Types & Conditions

A. Defective or Incorrect Part

• Refund: Full refund + return shipping costs

• Conditions:

  • Notify us within 48 hours of delivery

  • Provide photo/video proof and order number

  • Return Authorization (RA) number must be obtained

• Note: Applies only if the error is ours (e.g., wrong part shipped or verified defect)

B. Customer Change of Mind

• Refund: 85% refund OR store credit (customer’s choice)

• Conditions:

  • Item must be unused, in original packaging with tags

  • Return request within 30 days of delivery

  • Customer covers return shipping costs

  • 15% restocking fee deducted

C. Late or Non-Delivery

• Refund: Full refund

• Conditions:

  • Tracking confirms package is lost or delayed >7 business days

  • Claim must be filed within 40 days of order date

D. Installation Failure

• Refund: Replacement part OR prorated store credit (case-by-case)

• Conditions:

  • Submit mechanic’s diagnostic report within 14 days of installation

  • Proof of professional installation required

  • Excludes user-installed parts without certification

5. Warranty Coverage

• Lifetime Authenticity Guarantee: All parts include lifetime authenticity coverage. Report discrepancies with a third-party lab report for full refund 6.

• Manufacturer Defects: Covered under original manufacturer warranties. Contact compliance@preciousdrive.com for claim facilitation.

6. Fraud Prevention & Documentation

To combat fraudulent returns:

• High-value claims (>$500) require installation documentation or mechanic reports 9.

• Abuse (e.g., repeated returns, falsified claims) may result in account suspension or legal action 916.

7. Legal Compliance

• EU/UK Customers: 14-day cooling-off period for returns (excludes installed/custom items) 816.

• US State Variations:

  • CA, NY: Refunds issued if no policy is visibly displayed at checkout 16.

  • FL, MA: "No refund" policies must be conspicuously posted 16.

• Australia: Refunds mandatory for faulty/misrepresented items 8.

8. Contact & Disputes

• Email: compliance@preciousdrive.com

• Phone: +1-651- 506-6562

• Mail: Precious Drive Compliance, 30 N Gould St STE R, Sheridan, WY 82801.

• Escalations: Unresolved issues may be escalated to consumer protection agencies (e.g., FTC, state AG offices) 1016.

9. Policy Updates

We reserve the right to amend this policy. Changes apply prospectively and are effective immediately upon posting. Regularly review this page for updates.